Information Technology Support Specialist-Full Time

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Information Technology Support Specialist-Full Time

Posted date
October 13, 2020
Organization
Location

Employment Type
Full-Time

Global Village Academy is an innovative charter school. Students learn core content through language immersion in their choice of French, Spanish, Mandarin, or Russian. GVA is truly a "global village." Our immersion teachers come from all over the world, each bringing their unique culture and language into the classroom. United by a common core, students are challenged to become world class thinkers, capable of engaging ideas using multiple languages and cross-cultural perspectives, through internationally benchmarked curriculum spanning each language village.

SUMMARY

Under general supervision, serves as the initial and primary onsite point of contact for Global Village Academy Northglenn Charter School staff and teachers; provides first and second-level technical support and escalation to services for the operation and use of school-issued laptops, desktops, Chromebooks, smart boards and peripheral equipment.

The Information Technology Specialist logs and categorizes Global Village Academy Charter School Help Desk incidents within help desk tracking software. The Information Technology Specialist identifies, diagnoses and provides level one problem resolution for users of school-issued laptops, desktops, printing, software, hardware, the school network, the Internet and associated technology in an on-site environment. The incumbent communicates solutions to end users in-person, over the phone and via email for Global Village Academy Northglenn approved computer hardware and software.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serves as the initial and primary onsite point of contact for Global Village Academy Charter School staff, teachers and students requesting technical assistance for computers, Chromebooks, printers and other peripherals and network connectivity and software applications (G Suite for Education).

Ability to work with Global Village Academy Charter school staff from many different countries.

Obtains accurate and complete information from users, in person and by telephone, to identify their needs and problems and develop responses and solutions.

Communicates professionally and effectively, orally and in writing.

Logs and categorizes help desk incidents accurately and escalate incidents both under supervision and as required.

Troubleshoots, diagnoses and resolves first-level hardware, software and network connectivity problems; escalates complex problems to senior IT support staff for resolution.

Diagnoses hardware malfunctions; replaces components and performs minor maintenance and repair; installs and configures replacement equipment; coordinates major repair of hardware with Global Village Academy Charter School staff and teachers.

Works with school staff in preparing laptops or Chromebooks for students, computer carts and state-mandated testing.

Provides on-site support for Smart, Mimio and Promethean smart board technology

Track all Help Desk support tickets in Help Desk Ticketing System (Google Forms).

Works closely with the IT Director and other Technology Information Specialists.

Set priorities and work independently without the need for more than minimum supervision.

Ability to lift up to 50 lbs.

Exercises sound independent judgment and initiative within established policies and guidelines.

Conscientiously preserves the confidentiality of all proprietary and confidential data and personal identifiable information residing in Global Village Academy Charter Schools, in accordance with Global Village Academy Charter Schools' policy, and state and federal law.

REQUIRED KNOWLEDGE

Help desk functions and software, policies and procedures. Standard troubleshooting and problem resolution processes. Methods and techniques for the installation, configuration and troubleshooting of hardware, software and network connectivity; resolving hardware and software problems and device errors and failures.

Windows 10 Professional

Microsoft Office 2010, 2016

G Suite for Education.

Google Chromebook Management Console.

Malware and computer virus remediation.

Microsoft Server 2008 R2, 2016 network printing.

Wireless access points (Meraki).

Ability to inventory and track close to 500 devices and pieces of school technology.

EDUCATION AND EXPERIENCE

Minimum of 3 years' or more experience in networked environment using Microsoft Windows 10 Professional

Minimum 2 years' or more experience using G Suite for Education or Business

Minimum of 2 years' or more experience working with K-8, elementary-middle school administration staff, teachers and students

Associate's degree desired at an accredited university or college with a computer or information systems emphasis.

RELOCATION NOT PROVIDED FOR THIS POSITION.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://gvaschools.isolvedhire.com/jobs/177437-50503.html