Information Technology Support Specialist

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Information Technology Support Specialist

Posted date
September 10, 2019
Organization
School level
Location

Aurora, CO

Employment Type
Full-Time

Global Village Academy is an innovative charter school. Students learn core content through language immersion in their choice of French, Spanish, Mandarin, German or Russian. GVA is truly a "global village." Our immersion teachers come from all over the world, each bringing their unique culture and language into the classroom. United by a common core, students are challenged to become world class thinkers, capable of engaging ideas using multiple languages and cross-cultural perspectives, through internationally benchmarked curriculum spanning each language village.

SUMMARY

Under general supervision, serves as the initial and primary onsite point of contact for Global Village Academy Charter School staff and teachers; provides first-level technical support and escalation to second-level technical support services for the operation and use of school-issued laptops, desktops, Chromebooks, smartboards and peripheral equipment. There are five Global Village Academy Charter schools in Colorado and the Information Technology Support Specialist may provide onsite support for any of these schools but will most likely provide onsite support for the Northglenn and Fort Collins' campuses.

The Information Technology Specialist logs and categorizes Global Village Academy Charter School Help Desk incidents within help desk tracking software. The Information Technology Specialist identifies diagnoses and provides level one problem resolution for users of school-issued laptops, desktops, printing, software, hardware, the school network, the Internet and associated technology in an on-site environment. The incumbent communicates solutions to end users in-person, over the phone and via email for Global Village Academy Charter School approved computer hardware and software.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serves as the initial and primary onsite point of contact for Global Village Academy Charter School staff, teachers and students requesting technical assistance for computers, Chromebooks, printers and other peripherals and network connectivity and software applications (G Suite for Education).
Ability to work with Global Village Academy Charter school staff from many different countries.
Obtains accurate and complete information from users, in person and by telephone, to identify their needs and problems and develop responses and solutions.
Communicates professionally and effectively, orally and in writing.
Logs and categorizes help desk incidents accurately and escalate incidents both under supervision and as required.
Troubleshoots, diagnoses and resolves first-level hardware, software and network connectivity problems; escalates complex problems to senior IT support staff for resolution.
Diagnoses hardware malfunctions; replaces components and performs minor maintenance and repair; installs and configures replacement equipment; coordinates major repair of hardware with Global Village Academy Charter School staff and teachers.
Works with school staff in preparing laptops or Chromebooks for students, computer carts and state-mandated testing.
Provides on-site support for Smart, Mimio and Promethean smartboard technology
Track all Help Desk support tickets in Help Desk Ticketing System (Google Forms).
Works closely with the IT Director and other Technology Information Specialists.
Set priorities and work independently without the need for more than minimum supervision.
Ability to lift up to 50 lbs.
Ability to drive to other Global Village Academy schools for coverage or support.
Exercises sound independent judgment and initiative within established policies and guidelines.
Conscientiously preserves the confidentiality of all proprietary and confidential data and personal identifiable information residing in Global Village Academy Charter Schools, in accordance with Global Village Academy Charter Schools' policy, and state and federal law.
REQUIRED KNOWLEDGE

Help desk functions and software, policies and procedures.
Standard troubleshooting and problem resolution processes.
Methods and techniques for the installation, configuration and troubleshooting of hardware, software and network connectivity; resolving hardware and software problems and device errors and failures.
Windows 7, 10 Professional
Microsoft Office 2010, 2016
G Suite for Education.
Google Chromebook Management Console.
Malware and computer virus remediation.
Microsoft Server 2008 R2 network printing.
Wireless access points.
EDUCATION AND EXPERIENCE

Minimum of five years' or more experience in networked environment using Microsoft Windows 7 Professiona

Minimum five years' or more experience using G Suite for Education or Business

Minimum of five years' or more experience working with K-8, elementary-middle school administration staff, teachers and students

Four-year degree desired at an accredited university or college with a computer or information systems emphasis.
RELOCATION NOT PROVIDED FOR THIS POSITION.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://gvaschools.isolvedhire.com/jobs/87132-50503.html